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Pre-Order Instruction (Chinese & English)

1. 伴手禮商品因效期短暫,為了保障顧客收到商品時的狀態完整,我們採預購模式,每個月開放2次預購時期,結束後基本備貨時間為2週,配送時間為3-7天。

2. 每月第1波預購時間為每月1號至15號晚上11點59分,出貨時間為每月16至31號,預購結束隔天我們將會開始備貨(台北時間)。

3. 每月第2波預購時間為每月16號至31號晚上11點59分,出貨時間為下個月1至15號,預購結束隔天我們將會開始備貨(台北時間)。

4. 若您的訂單包含其他種類產品,訂單將會配合伴手禮預購的出貨時間一併寄出。若您想提早收到其他分類產品,建議您與伴手禮類產品分開下單,謝謝!

5. 若產品因廠商供貨因素而無法準時配送,我們會在收到廠商配貨後馬上為您配送,敬請見諒。

6. 某些產品屬於易碎食品,我們會以氣泡袋包裝與擺放位置來確保您的產品可以得到最好的保護。但國際物流存在許多無法控制因素,只要您收到的商品外包裝無損,我們將不提供相關賠償,敬請見諒。

*預購商品皆是以專人代購方式向店家購買。

1. Products in the Food souvenir category have a short storage life. In order to ensure the quality of products, all products in this category will be sold as a pre-order model. After you pre-order the products, the estimated stocking time is 2 weeks, and the estimated shipping time is 3-7 days.


2. The first wave pre-order time of every month is from the 1st to 11:59pm on the 15th. The estimated preparation time is from the 16th to the 31st. We will start preparing your order the day after the pre-order time ends. (Taipei time)


3. The second wave pre-order time of every month is from the 16th to 11:59pm on the 31st. The estimated preparation time is from the 1st to the 15th of the following month. We will start preparing your order the day after the pre-order time ends. (Taipei time)


4. If you placed products from other categories in the same order, all the products will be sent out together following the delivery guideline of the Food Souvenir category. If you want to receive other products earlier, we suggest you place the order separately. 


5. If the order could not be sent on time due to a supply issue, we will send out your order as soon as we restock the inventory.


6. Some products are considered as easy-cracked products. We will wrap your products with high protection bubble wrap, but we do not offer compensation if products are cracked inside during the delivery process. 

English