Pre-Order Instruction (Chinese & English)
1. Products in the Food souvenir category have a short storage life. In order to ensure the quality of products, all products in this category will be sold as a pre-order model. After you pre-order the products, the estimated stocking time is 2 weeks, and the estimated shipping time is 3-7 days.
2. The first wave pre-order time of every month is from the 1st to 11:59pm on the 15th. The estimated preparation time is from the 16th to the 31st. We will start preparing your order the day after the pre-order time ends. (Taipei time)
3. The second wave pre-order time of every month is from the 16th to 11:59pm on the 31st. The estimated preparation time is from the 1st to the 15th of the following month. We will start preparing your order the day after the pre-order time ends. (Taipei time)
4. If you placed products from other categories in the same order, all the products will be sent out together following the delivery guideline of the Food Souvenir category. If you want to receive other products earlier, we suggest you place the order separately.
5. If the order could not be sent on time due to a supply issue, we will send out your order as soon as we restock the inventory.
6. Some products are considered as easy-cracked products. We will wrap your products with high protection bubble wrap, but we do not offer compensation if products are cracked inside during the delivery process.