Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
We accept Visa, Mastercard, JCB, American Express, Diners Club, Discover and Apple Pay. We also accept Paypal as our express checkout method.
A subscription box is a box of items that you will receive on a regular basis. After you have subscribed, a box of Taiwanese food will be delivered to your doorsteps every month.
Yes! You can shop individual products by chick on shop.
In the monthly mystery box, we will select different snacks, ramen, drinks that are most authentic and exclusive from Taiwan and put them into the box. It is a box that has value over what you will have to pay for!
The subscription box allows customers to receive a box of Taiwanese taste on a regular basis at the most favorable price. Items in the box includes snacks, ramen and drinks, and are all selected by our team. Shop individual products allow customers to shop their favorite items. We offer hundreds of product that are exclusive and hard to find at customer's local asian grocery store.
You can cancel your subscription in the subscription email. If your subscription is cancelled after the product is shipped, you will still be charged and receive the box, your subscription will be canceled in the next following month.
All products will be sent out straight from Taiwan by using express delivery.
For subscription box and gift box, we offer free 3-7 days express shipping. For individual items, we offer free shipping on orders over $99 USD. If the order is under $99 USD, the charge for shipping is $19.99 USD to any country we deliver.
International delivery sometimes require recipient to pay custom duty. However, 99% of our customers never got charged by the custom because our package value usually do not exceed the country's tax exemption. If recipient are asked for paying additional duty fee by the country's custom, it is recipient responsibility to pay the fees. Please read the shopping instruction page before purchase.
The countries and areas that we deliver are USA (including Hawaii, Guam and Puerto Rico), New Zealand, Australia, the U.K, Norway, Switzerland, Iceland, Malaysia, Singapore, Japan, South Korea, Thailand, Vietnam, Myanmar, Bengal, India, Indonesia, Philippines, Macao and Hong Kong.
If your country is not in the list above, don't worry, send us an email and we will evaluate the possibility to deliver for you: email@example.com